Customer service automation
Support available around the clock, day and night, without overloading your team.
When customer requests pile up, response times stretch and satisfaction drops. HelyOs Global deploys an agent that sorts, routes, and answers common requests continuously, automatically escalating complex cases to your team.
What you actually gain
Instant answers, any time
Frequently asked questions get an instant reply, day and night. Your customers stop waiting, and satisfaction rises accordingly.
A team refocused on what matters
Repetitive requests are handled automatically. Your agents focus on the situations that genuinely need their attention.
Reliable sorting of every request
Each message is categorized and routed to the right person or process, cutting delays and preventing lost tickets.
How we roll it out
01
Audit of incoming requests
We analyze your support channels and the types of requests received to separate what can be automated from what needs a human.
02
Support workflow design
We define automatic replies, sorting rules, and escalations to ensure every message is handled quickly and correctly.
03
Integration with your tools
Your inbox, ticketing tool, and CRM are connected so every request is captured, qualified, and handled automatically.
04
Rollout and continuous improvement
We activate the system, monitor the quality of responses, and refine the scenarios to keep improving the customer experience.
Tools & integrations
Frequently asked questions
Is this compatible with my current inbox and support tool?
Yes. We connect Gmail, your shared inboxes, ticketing tool, and CRM via Make, Zapier, or webhooks. Your current support environment stays in place.
Does a human keep control over sensitive exchanges?
Yes. Complex cases are automatically escalated to your team, and you oversee all responses, with approval possible before sending on sensitive topics.
What are the timeline and indicative price?
This automation deploys within a few days. Pricing depends on request volume and the number of channels to cover, on quote, starting from €690.
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Ready to make the move?
Describe what you need and get a demo plus a clear plan within 24 hours.