Terms of Sale

You are contracting with HelyOs Global, the trading name of Hama Amar EI, a French sole trader (entrepreneur individuel), registered at 9 avenue de l'Abbé Roger Derry, 94400 Vitry-sur-Seine, France. SIRET number: 790 413 538 00022. Write to us: contact@helyosglobal.com.

Websites, brand identities, visual content (image and video), AI agents and automations are all part of HelyOs Global's catalog, as one-off projects or subscription plans. Each engagement's scope is precisely defined in a tailored quote.

Every project starts with a detailed quote, provided free of charge. The order is confirmed once the client approves the quote in writing — signature or email — and, where applicable, once the agreed deposit is paid.

Our prices are set in euros, exclusive of VAT under Article 293 B of the French Tax Code. These prices are exclusive of tax: VAT at the applicable rate will be added as soon as the provider becomes liable for it, including during the performance of a contract entered into under the exemption scheme, without this constituting a change to the agreed price. An order may require a deposit; the balance is paid on delivery, unless the quote states otherwise. Payment is made by bank transfer, or any other agreed method, before the due date shown on the invoice. That deadline cannot exceed 30 days from completion of the work, unless a different term is agreed in the quote, within the statutory limit of 60 days (Article L. 441-10 of the French Commercial Code). Late payment automatically triggers, with no reminder required, penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points (Article L. 441-10, II, of the French Commercial Code), together with a flat recovery indemnity of 40 € due for each unpaid invoice (Article D. 441-5 of the French Commercial Code). No discount is granted for early payment.

Some services (AI support, maintenance, Monitor/Pilot/Continuity plans) are offered as a monthly subscription, billed in euros exclusive of VAT under Article 293 B of the French Tax Code. These prices are exclusive of tax: VAT at the applicable rate will be added as soon as the provider becomes liable for it, including during the performance of a contract entered into under the exemption scheme, without this constituting a change to the agreed price. Unless the quote states otherwise, the subscription carries no minimum term past the first three months; after that, it can be cancelled at any time by emailing contact@helyosglobal.com, with 30 days' notice, cancellation taking effect at the end of the current month. The exact content of each plan (services included, any caps) is set out in the quote or the pricing page in force at the time of signup.

Some AI agents in the catalog are offered as a software licence rather than a one-off project: no setup fee, a monthly subscription that covers use of the agent hosted by HelyOs Global on its own infrastructure. This plan grants a non-exclusive, non-transferable right of use for the duration of the subscription — it is neither a transfer of source code nor of intellectual property: HelyOs Global remains the sole owner of the software and its updates. The price is set in euros exclusive of VAT under Article 293 B of the French Tax Code, on the same terms as the subscription plans described in Article 5. Unless the quote states otherwise, the licence carries no minimum term past the first three months; after that, it can be cancelled at any time by emailing contact@helyosglobal.com, with 30 days' notice, cancellation taking effect at the end of the current month and immediately ending access to the agent. The exact content of each licence (agent covered, scope included) is set out in the quote or the pricing page in force at the time of signup. Non-payment suspends access to the agent without notice, until the account is settled.

Timelines given in the quote are estimates. HelyOs Global does its best to meet them; a minor slip gives no right to cancellation or compensation, barring a demonstrated serious fault. Neither party can be held liable for a delay or failure to perform caused by a force majeure event: an event that was unforeseeable when the order was placed, whose effects cannot be avoided, and that lies beyond the control of the party invoking it — a major or extended outage at a host or a technical provider essential to the engagement, a natural disaster, armed conflict, a strike or industrial action outside HelyOs Global's control, or a public authority decision preventing performance. The contractual deadline is then suspended for the duration of the event and resumes once it ends; if the impediment continues long enough to make the service pointless, either party may terminate the contract with no penalty, and amounts already paid remain due in proportion to the work actually carried out.

Under Articles L221-18 et seq. of the French Consumer Code, an individual has 14 days to change their mind. If work starts earlier at their express request, this right lapses once the service has been fully performed.

The client provides, in good time, everything needed for the project to move forward: copy, technical access, approvals. Any delay on their part pushes back the jointly agreed schedule by the same amount and, in the event of prolonged inaction despite a written reminder that goes unanswered, may justify suspending the engagement until the expected material is received, with no responsibility on HelyOs Global's part for that delay. Each deliverable is validated according to the process and within the timeframe set out in the quote; absent written comments from the client within that period, the deliverable provided is deemed accepted and the corresponding stage may be invoiced. If they hold an account in our client space, they're responsible for keeping their credentials confidential and for the accuracy of the information they enter there.

Ownership of deliverables transfers to the client only once the invoice is paid in full. HelyOs Global remains free to feature the project in its portfolio, unless the client objects in writing. This transfer does not apply to agents provided under a software licence (Article 6), whose ownership stays entirely with HelyOs Global.

HelyOs Global's financial liability cannot exceed the amount of the engagement concerned. No indirect damage, nor any consequence linked to material supplied by the client, can be attributed to it. Content produced by an AI agent remains the client's responsibility once live; we recommend review before any sensitive publication.

Our first instinct is direct dialogue: an email to contact@helyosglobal.com describing the disagreement opens a thirty-day window in which we undertake to reply and propose a solution. Our services are aimed primarily at businesses: between companies, the Médiateur des entreprises can be contacted free of charge, with no prior membership on our side (www.economie.gouv.fr/mediateur-des-entreprises). If you are contracting as a consumer, Article L. 612-1 of the French Consumer Code entitles you to free mediation by an approved mediator; ask us for their details at the same address before filing. The European online dispute resolution platform, long quoted in documents like this one, closed permanently on 20 July 2025 under Regulation (EU) 2024/3228: it is no longer a route to redress. Failing an amicable settlement, these terms are governed by French law, before the competent French courts.

HelyOs Global uses AI agents and tools to produce all or part of certain deliverables — text, visuals, code or automations. The assignment principle described in section 10 applies identically, whether the deliverable results from human work, AI-assisted generation, or a combination of the two: once the invoice is paid in full, the client holds all exploitation rights to the deliverable provided, with no distinction based on the production method used. HelyOs Global, however, retains ownership of its own methods, templates, prompts, component libraries and other reusable building blocks developed independently of any given client: these are not transferred merely because a project was delivered, and may be reused for other engagements. Where producing a deliverable involves a third-party AI tool, that provider's own terms of use may apply in addition to these terms, without replacing them; details of our AI providers are set out on our /vos-donnees-et-nos-agents page. As set out in section 11, the client remains responsible for reviewing AI-generated content before any sensitive publication.