Terms of Sale

You are contracting with HelyOs Global, a sole proprietorship (auto-entrepreneur status) run by Hama Amar, registered at 9 avenue de l'Abbé Roger Derry, 94400 Vitry-sur-Seine, France. SIRET number: 790 413 538 00022. Write to us: contact@helyosglobal.com.

Websites, brand identities, visual content (image and video), AI agents and automations are all part of HelyOs Global's catalog, as one-off projects or subscription plans. Each engagement's scope is precisely defined in a tailored quote.

Every project starts with a detailed quote, provided free of charge. The order is confirmed once the client approves the quote in writing — signature or email — and, where applicable, once the agreed deposit is paid.

Our prices are set in euros, exclusive of VAT under Article 293 B of the French Tax Code. An order may require a deposit; the balance is paid on delivery, unless the quote states otherwise. Payment is made by bank transfer, or any other agreed method, before the due date shown on the invoice.

Some services (AI support, maintenance, Starter/Pro/Scale plans) are offered as a monthly subscription, billed in euros exclusive of VAT under Article 293 B of the French Tax Code. Unless the quote states otherwise, the subscription carries no minimum term past the first three months; after that, it can be cancelled at any time by emailing contact@helyosglobal.com, with 30 days' notice, cancellation taking effect at the end of the current month. The exact content of each plan (services included, any caps) is set out in the quote or the pricing page in force at the time of signup.

Timelines given in the quote are estimates. HelyOs Global does its best to meet them; a minor slip gives no right to cancellation or compensation, barring a demonstrated serious fault.

Under Articles L221-18 et seq. of the French Consumer Code, an individual has 14 days to change their mind. If work starts earlier at their express request, this right lapses once the service has been fully performed.

The client provides, in good time, everything needed for the project to move forward: copy, technical access, approvals. Any delay on their part pushes back the jointly agreed schedule by the same amount. If they hold an account in our client space, they're responsible for keeping their credentials confidential and for the accuracy of the information they enter there.

Ownership of deliverables transfers to the client only once the invoice is paid in full. HelyOs Global remains free to feature the project in its portfolio, unless the client objects in writing.

HelyOs Global's financial liability cannot exceed the amount of the engagement concerned. No indirect damage, nor any consequence linked to material supplied by the client, can be attributed to it. Content produced by an AI agent remains the client's responsibility once live; we recommend review before any sensitive publication.

A consumer mediator can be contacted free of charge in the event of a dispute. The European online dispute resolution platform is available at: ec.europa.eu/consumers/odr. Failing agreement, these terms are governed by French law, before the competent French courts.