AI customer support agent handling FAQs and tickets
Customers get an answer before the call even ends.
Who it's for Online stores and service businesses fielding a high volume of repetitive customer questions.
The same handful of questions land on repeat, tying up your team while the real problems wait. HelyOs Global deploys a support agent that clears routine questions instantly, opens and sorts tickets, and only pushes to a human what genuinely needs one.
Meet Hestia, the agent joining your team
Hestia — the spec sheet
- Time to go live
- 10 to 15 working days
- Starting price
- €2,490
- or as a software licence €249/month — Monthly subscription, no setup fee — the agent stays hosted and operated by us.
- For ongoing supervision afterwards: from €149/month.
- See the full price list
What it takes in
- your knowledge base and FAQ
- order history
- your returns and warranty rules
What it produces
- immediate first-line answers
- return requests handled end to end
- a documented escalation when a human is needed
One run, step by step
Received — ticket opened: “my order has not arrived”
Understood — order found and carrier tracking checked
Acted — reply sent with the real delivery date
Delivered — goodwill gesture offered, ticket closed with no rework
A representative example of a typical deployment. Volumes and names are illustrative; the sequence of steps is the one the agent actually runs.
In one sentence
Hestia — AI customer support agent handling FAQs and tickets. An agent deployed by HelyOs Global. Takes in: your knowledge base and FAQ, order history, your returns and warranty rules. Produces: immediate first-line answers, return requests handled end to end, a documented escalation when a human is needed. Live in 10 to 15 working days, priced at €2,490, or as a software licence at €249/month. Playable demo, no account needed, at helyosglobal.com/agents-ia/agent-ia-support-client.
What you actually gain
An instant answer, day or night
Common questions get solved in seconds, at any hour. Customers get satisfaction without waiting for the office to open.
A support team that can finally breathe
Repetitive requests are absorbed automatically. Your agents spend their time on the cases that actually need real expertise.
Tickets that stay organized
Every request gets categorized, documented and sent to the right person. No more tickets lost or duplicated.
How we roll it out
01
Building your knowledge base
We pull together your FAQs, procedures and standard answers so the agent understands your offer precisely.
02
Wiring in your support channels
The agent connects to your ticketing tool, chat, email and messaging apps to cover every touchpoint your customers use.
03
A supervised learning phase
At launch, your team checks its answers for accuracy and flags any gaps that need filling.
04
Autonomy with a safety net
The agent handles known cases by itself and passes sensitive or new ones to a human, with the full context attached.
Tools & integrations
Frequently asked questions
Do my customer conversations stay confidential?
Yes. Conversations travel over secured connections and only the data relevant to support is kept, in line with GDPR.
How do you stop it from giving a wrong answer?
The agent works solely from your knowledge base and runs under review at launch. When in doubt, it hands off to a human rather than guessing.
What does deployment cost?
The customer support agent — the website chatbot — is listed at €2,490 on our Pricing page. Multi-channel support with a large knowledge base is quoted after scoping. Monthly agent monitoring is optional at €199/month.
Ready to make the move?
Describe what you need and get a demo plus a clear plan within 24 hours.