AI customer support agent handling FAQs and tickets
Customers get an answer before the call even ends.
Who it's for Online stores and service businesses fielding a high volume of repetitive customer questions.
The same handful of questions land on repeat, tying up your team while the real problems wait. HelyOs Global deploys a support agent that clears routine questions instantly, opens and sorts tickets, and only pushes to a human what genuinely needs one.
Meet Hestia, the agent joining your team
Support Center · real time
No ticket in progress
Delivery #2087 not received
Jean Martin · waiting in line
Wants a full refund
Marie Dupont · waiting in line
Needs to swap size S for XL
Léa Bernard · waiting in line
Discount coupon rejected at checkout
Karim Saïdi · waiting in line
Queue is empty for now…
What you actually gain
An instant answer, day or night
Common questions get solved in seconds, at any hour. Customers get satisfaction without waiting for the office to open.
A support team that can finally breathe
Repetitive requests are absorbed automatically. Your agents spend their time on the cases that actually need real expertise.
Tickets that stay organized
Every request gets categorized, documented and sent to the right person. No more tickets lost or duplicated.
How we roll it out
01
Building your knowledge base
We pull together your FAQs, procedures and standard answers so the agent understands your offer precisely.
02
Wiring in your support channels
The agent connects to your ticketing tool, chat, email and messaging apps to cover every touchpoint your customers use.
03
A supervised learning phase
At launch, your team checks its answers for accuracy and flags any gaps that need filling.
04
Autonomy with a safety net
The agent handles known cases by itself and passes sensitive or new ones to a human, with the full context attached.
Tools & integrations
Frequently asked questions
Do my customer conversations stay confidential?
Yes. Conversations travel over secured connections and only the data relevant to support is kept, in line with GDPR.
How do you stop it from giving a wrong answer?
The agent works solely from your knowledge base and runs under review at launch. When in doubt, it hands off to a human rather than guessing.
What does deployment cost?
Rollout starts with the Starter package at €690. Multi-channel support with a large knowledge base moves into the Business package, from €1,490.
Ready to make the move?
Describe what you need and get a demo plus a clear plan within 24 hours.