AI agent for property managers & short-let operators
Your margin doesn't depend on how many units you sign, but on how many one person can follow.
A property manager doesn't hit the same wall as a hotel. Thirty units mean thirty arrivals to coordinate, cleaning teams to reschedule the moment a departure slips, guest messages at all hours across three different inboxes, and owners calling to hear how their property is doing. HelyOs Global installs an agent that absorbs that coordination layer: it answers inside each platform's inbox, sends arrival instructions at the right moment, alerts the right person when an incident leaves the script, and keeps owners informed without anyone writing the message.
Meet Trousseau, the agent joining your team
Trousseau — the spec sheet
- Time to go live
- 5 to 10 working days
- Starting price
- €3,960
- Included in this price: Booking agent · Extra channel · Extra channel · Integration with an open tool
- For ongoing supervision afterwards: from €149/month.
- See the full price list
What it takes in
- your instructions and access codes, unit by unit
- the schedule of stays and cleaning slots
- your escalation thresholds and who to alert
What it produces
- guest answers inside each platform’s inbox
- arrival instructions sent to the right unit at the right time
- an owner update written without anyone drafting it
One run, step by step
Received — guest message received on one of the platforms
Understood — unit identified and its matching instruction found
Acted — answer sent, cleaning rescheduled if the departure slipped
Delivered — owner informed, out-of-frame incident passed to a human
A representative example of a typical deployment. Volumes and names are illustrative; the sequence of steps is the one the agent actually runs.
In one sentence
Trousseau — AI agent for property managers & short-let operators. An agent deployed by HelyOs Global. Takes in: your instructions and access codes, unit by unit, the schedule of stays and cleaning slots, your escalation thresholds and who to alert. Produces: guest answers inside each platform’s inbox, arrival instructions sent to the right unit at the right time, an owner update written without anyone drafting it. Live in 5 to 10 working days, priced at €3,960. Playable demo, no account needed, at helyosglobal.com/agent-ia-par-secteur/conciergerie.
What you actually gain
More units per manager
A property manager's constraint isn't how many properties it signs, it's how many one manager can follow without dropping anything. The agent takes the routine conversation and leaves your team the decisions worth their time.
An answer at any hour, without on-call
A guest arriving at 11 pm who can't find the lockbox writes immediately. The agent answers inside the platform's inbox, at an hour when nobody is on duty, and escalates only what deserves it.
Owners who stop calling
Most owner calls ask for information you already hold: the current stay, the next one, the incident handled. The agent passes it on, and the phone frees up for the conversations that matter.
How we roll it out
01
We connect to your tools
The agent plugs into your channel manager or PMS, into the Airbnb, Booking and Vrbo inboxes, and into whatever channel your team already uses — WhatsApp, Slack or email.
02
Your procedures become its answers
Guidebooks, access codes, per-unit instructions, cleaning rules, escalation thresholds: we turn what your managers know by heart into answers it gives without mixing up properties.
03
We set what it may never do
No goodwill gesture without approval, no contact details before a confirmed booking, no payment off-platform. Anything outside the frame goes to a named human, not an anonymous queue.
04
We open it unit by unit
Rollout on a small batch first, long enough to check its answers against your real stays. Extending to the rest of the portfolio needs no new configuration.
Tools & integrations
Frequently asked questions
Does the agent comply with Airbnb and Booking terms?
Yes. It answers inside the platform's inbox, exchanges no contact details before a confirmed booking, and never offers payment off-platform. That is exactly the use these platforms intend: a host answering their guests, faster.
What happens when it doesn't know?
It hands over. We define the escalation thresholds with you — dispute, damage, refund request, anything involving money or your liability — and those cases go to a named person on your team, with the context already gathered.
Do we have to change channel manager?
No. The agent connects to the one you already run. If your tool exposes no interface, we connect the agent straight to the platform inboxes, which covers the guest conversation without touching your operations.
What does it cost?
Setting up the property-management agent starts at €1,990 on our Pricing page, depending on the number of units, connected platforms and how intricate your instructions are. Free quote within 24 h, with optional monthly agent monitoring at €199/month.
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Ready to make the move?
Describe what you need and get a demo plus a clear plan within 24 hours.