AI agent built for e-commerce stores
Thirty seconds without a reply, and the cart heads to a competitor.
On an online store, waiting is expensive: a customer without a fast answer abandons the cart or asks for a refund. HelyOs Global puts an AI agent to work handling customer support, giving delivery status updates and steering shoppers toward the right products, around the clock. Each agent is calibrated by a team that understands e-commerce — return policy, delivery tracking, abandoned carts — not a generic script.
Meet Marco, the agent joining your team
Workshop · live feed
No orders to process
Delivery status
No active orders…
- 1
Paid
Upcoming
- 2
Being prepared
Upcoming
- 3
Shipped
Upcoming
- 4
Delivered
Upcoming
€89 cart left behind
Spotted seconds ago
What you actually gain
A ticket queue that stops overflowing
Returns, sizing, delivery timing: repetitive questions get absorbed by the agent, and your human team only sees the cases that truly need them.
Carts recovered automatically
Targeted follow-up on carts left mid-checkout, product suggestions tailored to the visitor, turning an abandonment into a completed order.
Fewer worried messages about deliveries
Shipping status is communicated straight from the tracking number, cutting down on disputes and back-and-forth emails.
How we roll it out
01
We map your customer relationship
Recurring contact reasons, your return policy, follow-up scenarios worth automating — all listed out together.
02
We connect the agent to your store
E-commerce platform, payment provider, carrier, live chat, WhatsApp, email: the connection happens without touching your setup.
03
Supervision at launch
You review support replies and follow-ups sent, while tone and business rules specific to your brand get fine-tuned.
04
Autonomous handling afterward
Routine support, order tracking and cart follow-ups run on their own; only sensitive disputes escalate to you.
Tools & integrations
Frequently asked questions
Does this work with Shopify or WooCommerce?
Yes. It connects to your CMS, payment provider and carrier, with direct access to orders so it can give up-to-date answers without changing your existing store.
Is my customers' payment information kept confidential?
Yes. Everything moves over encrypted connections, with access restricted to what's strictly necessary, in line with GDPR.
How fast can I launch, and at what price?
From a few days to two weeks depending on your CMS and the number of scenarios to cover. Setup starts at €490, exact quote after a short call.
Ready to make the move?
Describe what you need and get a demo plus a clear plan within 24 hours.