AI agent built for hotels & short-term rentals
A guest kept waiting too long puts the frustration in the review, not an email.
A guest without a fast answer gets anxious — and says so publicly in their review. HelyOs Global sets up an AI agent that accompanies the guest from booking to departure: arrival instructions, practical questions, issues handled without delay, and upsells offered at exactly the right moment. Each agent is calibrated by a team that understands hospitality — the guest journey, upselling, review management — not a generic script.
Meet Hôte, the agent joining your team
Hôte — the spec sheet
- Time to go live
- 3 to 7 working days
- Starting price
- €3,270
- Included in this price: Booking agent · Extra channel · Integration with an open tool
- For ongoing supervision afterwards: from €149/month.
- See the full price list
What it takes in
- your guest guidebook and your arrival hours
- the schedule of stays and rooms
- your add-on services and their availability
What it produces
- answers at night without waking anyone
- one add-on offer at the moment it makes sense
- incidents escalated to maintenance with their urgency level
One run, step by step
Received — late question received before the arrival
Understood — guidebook rule found and quoted
Acted — access instructions sent the day before
Delivered — incident marked high priority and passed on
A representative example of a typical deployment. Volumes and names are illustrative; the sequence of steps is the one the agent actually runs.
In one sentence
Hôte — AI agent built for hotels & short-term rentals. An agent deployed by HelyOs Global. Takes in: your guest guidebook and your arrival hours, the schedule of stays and rooms, your add-on services and their availability. Produces: answers at night without waking anyone, one add-on offer at the moment it makes sense, incidents escalated to maintenance with their urgency level. Live in 3 to 7 working days, priced at €3,270. Playable demo, no account needed, at helyosglobal.com/agent-ia-par-secteur/hotellerie.
What you actually gain
Fast replies, better reviews
Parking, wifi, arrival time: the agent replies within minutes on WhatsApp, Booking or Airbnb. Response speed remains a top driver of five-star reviews.
More revenue per stay
Early check-in offered right at booking, breakfast suggested the night before, late checkout offered before departure: each upsell lands when the guest is most receptive.
Issues resolved before they turn into a bad review
Breakdown, cleanliness, noise: the agent delivers the documented fix instantly or alerts your team urgently. A quickly resolved problem often becomes a positive review.
How we roll it out
01
We connect your tools
The agent connects to your PMS or channel manager, along with your Booking/Airbnb inboxes and WhatsApp.
02
Your guest guide becomes its knowledge base
Access codes, amenities, house rules, local recommendations: everything you repeat every stay gets loaded once, for good.
03
The guest journey runs on autopilot
Arrival instructions sent the day before, welcome message, late checkout offer, review request after a great stay.
04
Escalation stays under control
Issues, unusual requests, access codes: the agent follows your procedures and alerts you at the right moment.
Tools & integrations
Frequently asked questions
Does the agent comply with Booking and Airbnb policies?
Yes: no contact details exchanged before a confirmed booking, no off-platform payments, replies given inside the official messaging system. Your account stays protected.
How are access codes handled?
Exactly per the procedure you set: never sent before the stay is confirmed and before the timing you defined. Property security always comes first.
How much does it cost?
Setting up the hospitality agent is listed from €1,990 on our Pricing page, depending on how many properties and channels you manage. Free quote within 24 hours, and monthly agent monitoring optional at €199/month.
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Ready to make the move?
Describe what you need and get a demo plus a clear plan within 24 hours.